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Management for the masses: New employee socialization

March 24, 2014 eellis

Your company puts significant effort into recruiting and hiring the best employees you can find. But for too many organizations, the effort stops there. Organizational research confirms that most of the time, the task of […]

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Management for the masses: Job satisfaction and customer service

November 25, 2013 tbs

If your profits depend on customer satisfaction, you know how important each employee’s interactions with customers can be.  Every time you take an order, deliver an item, or respond to a complaint, your company’s reputation […]

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